The Challenge

Renishaw doesn’t just sell high-quality Metal Additive Manufacturing machines; they promise top-tier service for every purchase. But manufacturing isn’t one-size-fits-all. Every customer, location, and process brings its own unique challenges. And with such variety, there are countless ways to solve each customer’s unique needs, especially in these intricate areas.

The Solution

To ensure seamless support, Renishaw partnered with Carew. So, from the moment a customer orders a new AM machine until its setup and start-up, they aren’t alone. Carew provides them with a team of seasoned industry professionals. This team guides them through the maze of building regulations, DSEAR requirements, and the many large and small issues of facility construction. All this while making sure the final setup meets the highest standards of safety and quality.

The Result

Since this collaboration, Renishaw has noticed fewer questions about facility design and fewer hiccups during machine setup. What does this mean for their customers? Better support and faster machine setups. So, customers can start benefiting from their investment even sooner.

“Incorporating Carew into our machine sales offering has amplified the breadth of support we can offer our customers, particularly in ensuring our AM machines will be commissioned smoothly, on time and in a safe environment.”

Chay Allen – AM Customer Applications Manager